Please read these Terms carefully. Specific quotes, invoices, checkout terms, engagement letters, service agreements or written instructions provided for a particular service may contain additional terms. If there is a conflict, the terms specifically agreed for that service will control for that service.
Acceptance of these Terms
These Terms govern your access to and use of fortalezaidp.com and, where applicable, the general relationship between you and Fortaleza IDP when you request services through the website, telephone, WhatsApp, email, in person or another authorized channel.
If you do not agree with these Terms, do not use the website to purchase or request services.
Services provided by Fortaleza
Fortaleza IDP provides bilingual administrative and document-related support that may include business registration assistance, DBA and EIN preparation, bookkeeping, tax preparation, ITIN application assistance, immigration document preparation, notary services, apostilles, translations and related services.
The exact scope, deliverables, price, government fees, required documents and estimated timing depend on the specific service and will be communicated separately when appropriate.
Document preparation is not legal representation
Fortaleza IDP is not a law firm and does not provide legal advice or legal representation through its document-preparation services. We do not appear in court or before immigration authorities as your attorney or legal representative unless a separate service expressly states otherwise and is provided by an independently authorized professional.
Our role in document-preparation matters is generally administrative: organizing information you provide, preparing forms or supporting documents based on your instructions, helping identify required items, and providing non-legal procedural support.
If your matter requires legal interpretation, legal strategy, representation, or advice about rights, defenses, eligibility or legal consequences, you should consult a licensed attorney.
Your information and responsibilities
Our work depends on the information and documents you provide. You are responsible for providing complete, accurate and timely information and for reviewing documents before they are signed, submitted or filed.
- Tell us promptly if any fact, address, filing status, ownership information, tax information or other material detail changes.
- Do not provide false, altered, misleading or fraudulent information or documents.
- Review names, dates, identification numbers, addresses, financial figures and other key data before approving a filing.
- Respond to requests for missing information within the timeframe needed to complete the service.
Fees, government charges and payment
Prices shown on the website may be starting prices and may vary based on complexity, volume, filing requirements, additional schedules, translation length, government charges or other case-specific factors.
Government filing fees, agency fees, shipping, certified copies, third-party charges or other external costs are not included unless the quote, invoice or service description expressly says they are included.
Any deposit, installment, cancellation or refund terms that apply to a specific service will be disclosed in the applicable quote, checkout, invoice, engagement letter or service agreement. Those specific terms control for that transaction.
Deadlines, processing times and results
Fortaleza may provide estimated processing or completion times, but those estimates are not guarantees. Government agencies, financial institutions, tax authorities, courts, postal services and other third parties control their own processing times.
We do not guarantee approval of any application, petition, registration, tax position, ITIN request, business filing, immigration filing, license, apostille, notarization outcome or other result controlled by a third party.
Government agencies and third-party services
Some services involve third parties such as the IRS, USCIS, EOIR, state or local agencies, financial institutions, registered agents, shipping carriers, payment processors or other service providers. Fortaleza does not control these third parties and is not responsible for their decisions, system outages, policy changes, delays or errors.
Links to third-party websites are provided for convenience and do not mean that Fortaleza owns, operates or endorses those websites.
Acceptable use of this website
You may use this website for lawful personal or business purposes related to learning about or requesting Fortaleza services. You may not misuse the website, attempt unauthorized access, interfere with its operation, submit malicious code, impersonate another person or use the website to facilitate fraud or unlawful activity.
We may suspend or restrict access when reasonably necessary to protect the website, our clients, our systems or legal compliance.
Intellectual property
Unless otherwise stated, the website design, branding, original text, graphics, layout, service descriptions and other original website content are owned by or licensed to Fortaleza IDP and are protected by applicable intellectual property laws.
You may view and use the website for your own lawful purposes, but you may not reproduce, republish, sell, scrape, redistribute or commercially exploit substantial portions of the website without permission.
Disclaimers and limitation of liability
The website is provided for general informational and service-access purposes. While we work to keep information accurate and current, laws, agency procedures, filing requirements, fees and government forms can change.
To the maximum extent permitted by applicable law, Fortaleza is not liable for indirect, incidental, special or consequential losses arising from website use, third-party decisions, agency delays, inaccurate information supplied by a client, or a client's failure to act on deadlines or requests for information.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Privacy and communications
When you contact us or request a service, we may collect contact information, identification details, documents, financial or tax information, and other information needed to respond to your request or perform the service. Our handling of personal information is also subject to our Privacy Policy when available.
If you communicate with us by email, SMS, WhatsApp or another electronic channel, you authorize us to reply through that channel unless you ask us to use another available method.
Governing law
Unless a specific written agreement states otherwise, these Terms are governed by the laws applicable in the Commonwealth of Virginia, without regard to conflict-of-law principles.
Any dispute will be handled in the forum required by applicable law or by any valid dispute-resolution provision contained in a separate written service agreement.
Changes to these Terms
We may update these Terms to reflect changes in our services, website practices, legal requirements or operational procedures. The current version will be posted on this page with its effective or last-updated date.
Your continued use of the website after an update means the revised Terms apply to subsequent website use, subject to applicable law and any separate terms already agreed for an existing service.
Contact Fortaleza
Questions about these Terms, a service scope, a payment condition or a document requirement can be directed to Fortaleza IDP through the contact methods published on our website.
- Website: fortalezaidp.com
- Phone / WhatsApp: +1 804-382-7929
- Service area: Richmond, Virginia
Need clarification before moving forward?
Ask us about the scope, documents, price or next step for the service you need before making a payment or submitting information.